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Note:We sent the shoes according to Eur size , If you find there are 3 countries shoes size, just use Europe size chart to verify the shoes you received, other countries size can be ignored
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Payment:
1).Before you place the order, please confirm details with us if you have any requests.
2).Please pay for the order within 2days after you place the order.
3). Please make sure that the Address / Phone Number (cellphone) /Zip Code you left are correct. We will ship the goods to you according to the address in your AliExpress order.
If you need to change the address, please email us before we ship the package. 4).We are not responsible for any local duty or tax of your country.The free shipping price does not include the Import taxes.
Shipping:
1). China Post Air Mail usually takes about 15-40days to arrive at your address (in holidays it needs longer time);
EMS needs 5-10 business days; Fedex needs 4-8 business days, DHL and UPS takes 3-7 business days.
2).We are not responsible for any delay of orders if we have shipped them. Because the speed of shipping is out of our control.
3).Any import charges or fees are the buyer?s responsibility.
4).Feel free to Contact us with any shipping problem, we will offer you satisfying answer. Don't submit a dispute optionally. Thank you again!!
Feedback :
1).Positive feedback is extremely important to us. Please leave 5 star in feedback to us if you are satisfied with our products and service. We will offer you best price and better service when you make an order next time.
2).Please email us before leaving any negative feedback or opening any dispute on AliExpress.
We will help you to resolve the problem. Please give us the opportunity to resolve any problem.
We understand the unhappiness you might have if the order goes wrong, but we will try our best to give you the satisfied results.
3).We care about our every customer, and we will always be ready to help you. We hope to establish long term business relationship with you!
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About Shipping
Receiving Time
Receiving time = Processing time +Shipping time.
- Processing time: Normally 1-3 Business Days
The time we are talking about is a business day and may be delayed if we encounter holidays.
- Shipping Time & Shipping Fees
United States, Australia, Canada, New Zealand:
Standard Shipping (8-15 business days) - Free(Orders Over USD$59)
Standard Shipping (8-15 business days) - US$9.9(Orders Below USD$59)
Rest of world (238 countries and regions):
Standard Shipping( 8-18 business days)- US$20
Delivery
You tracking number and the express company website link will be sent in e-mail immediately after we ship the order out.
Please contact us within 5 months since shipment if no receipt or delivery, our representative will resolve this problem within 24 hours. Note that overdue requests may not be accepted.
Important Notice:
1. Due to the virus problem, we disinfection all item and packages for your safety concern, and we suggest you disinfection the package when get it. And packages might be delayed. Please understand.
2. Processing time: In order to guarantee the quality of our products, Dresslia.com has to prepare your goods carefully before they are shipped out. Our professionally trained technicians perform strict in-house quality control checks on all products and carefully package your items to ensure they arrive in excellent condition.
3. Under the virus situation, we use DHL or FedEx for the first part of shipping and transfer to local post service(USPS, AU Post~) to get it delivered for fastest shipping. You might be not able to track it at website for few days early, but we promise it should be delivered in time and it is legit number.
4. In Covid-19 outbreak, international logistics may encounter a 5-8 days delay.
Custom Tax or Duty
Normally customers will not be charged of any additional fees via regular mail. However, due to increasingly strict customs inspection, sometimes customers may have to pay tariff.
Tips for shipping:
1) For delivering successfully, we suggest you leave correct email address, shipping address and mobile number during checkout process.
2) Unsuccessful delivery caused by blank mobile column cannot be compensated.
3) PO Box is not accepted if you choose express shipping. Your address should be detailed enough, even include apartment or unit number. Nondelivery or extra shipping fee due to personal reasons will not be taken by Dresslia.com.
4) We apologize that military addresses (APO, FPO, DPO) cannot be delivered.
30 Days Return Guarantee
Thank you for shopping at Dresslia.com.
We gladly accept the return/exchange within 30 days of receipt if you are not quite pleased with the items you received. However, please make sure items in new condition. And inimate products like swimwear is not returnable.
Simply drop us an email or note before return/exchange, we will try our best to meet your request.
Please note overdue requests may not be accepted.
What’s Dresslia’s Return/Exchange Policy?
- Returns must be received in new condition, unused, unworn, unwashed. Otherwise, returns will be subject to refusal. Swimwear, underwear and other private products are not retunrnable.
- Dresslia is not liable for problems under the following: Wrong size or color picked; Customer‘s subjective factors and just dislikes the item. Return shipping fees and the shipping fees from Dresslia to customer are at customer's own expense.
- We do not accept returned package without notifying us upfront.
- We do not accept packages returned using COD service.
- Don't return the package to the shipping address on shipping label, we cannot receive the package. If so, we cann't make any refund.
How should I make a return?
1.Email return request→2.Request approved→3.Receive return address→4.Customer send shipping info after return→5.Returned package received→6.Release refund
- Submitting return request by dropping an email.
- Our customer service will communicate with you in the email, please pay attention to the reply. (Usually will reply within one working day)
- Please return through your local post office to avoid tax when it arrives in our country.
- Please send us tracking info after you return, which is quite important. Without return info, there will be no refund.
- Refund will be released within 5 working days after we received the package.
How should I make an exchange?
- Return package first, as steps above.
- Resend will be arranged once we get return info.
Contact us
Email us at: service@Dresslia.com
